We’ve recently been trying to pin down exactly what customers really want from a great courier service? Shouldn’t be too hard to answer should it?
Is it just down to the price? Or, conversely, up to quality of the service? Speed in making the collection and same day delivery perhaps? Or simply knowing that the right vehicles are always available to them?
Many people would prefer to pay as little as possible to have their parcels and pallets delivered by a courier service, but everything has its cost and that lesser price often translates as lesser service. Pay peanuts and there’s a fairly good chance you will get monkeys, so is opting for a bargain basement supplier really doing justice to your product? Probably not.
Quality is a really subjective matter but for us it’s a combination of exemplary customer service, a thorough understanding of the client’s needs and exceptionally high operational standards. Speed of collection and availability of vehicles are often pretty much linked – you can’t give somebody a van you haven’t got – so often the difference between a run of the mill courier service and a really great courier service is the manner in which the customer is communicated with. Regular updates on timings, honesty and integrity around vehicle availability, and sometimes just a welcoming, “can do” approach from all and just making sure the job is done on time.
So……………. What customers want from a really great same day delivery service is a fleet of sufficient size and variety to cover all eventualities and to respond in an appropriate time. They want the highest possible levels of customer service and to be kept “in the loop” at all times; crucially they want to be able to trust that that the commitment given to deliver their goods on time will actually be carried out.
They also want to pay as little as possible but understand that exceptional service has a cost and accept that, whilst not paying bargain basement values, they will be charged a fair price for their transport needs. This ensures they can get trained and motivated drivers, modern and flexible vehicles and an excellent customer experience.
If this sounds like the sort of service that your business needs from your sameday courier, or sameday delivery service then get in touch with us at Exceed Sameday Couriers. Call us on 0330 221 0519 NOW!